Refund policy

We want your recovery journey to be supported at every step. Because our foam is a topical drug product, we can't accept back opened or used bottles, but that doesn't mean we leave you without options. Here's exactly how we handle every situation.

90-Day Results Guarantee (Used Product)

If you've used the foam as directed and aren't satisfied with your results, you're covered by our 90-day results guarantee.

Applies to products that have been opened and used consistently as directed.
Valid within 90 days of your original order date.
Limited to one claim per customer on your first order only.
Shipping costs are non-refundable.
You must provide clear before and after photos as evidence of consistent use over the period.

To begin a claim, email support@postgrafts.com with your order number, a brief description of your experience, and your before/after photos. Our team will review and respond within 2 business days.

30-Day Refund Window — Adverse Reactions

If you've opened the product and experienced an adverse reaction or allergic response, you may be eligible for a refund within 30 days of your original order date.

Must be reported within 30 days of your order date. Requests after 30 days are not eligible.
Email support@postgrafts.com with your order number, a description of the reaction, and any relevant photos.
We may ask you to stop use immediately and consult a healthcare professional.

30-Day Return Policy — Unopened Items

Changed your mind before opening? No problem.

Products must be fully sealed and in their original packaging.
Must be requested within 30 days of your order date.
You are responsible for return shipping costs. We recommend a trackable shipping method.
Once received and inspected, refunds are issued to your original payment method within 5 business days.

Contact support@postgrafts.com before sending anything back. Returns sent without prior approval will not be accepted.

Damaged or Missing Items

If your order arrives damaged or something is missing, email support@postgrafts.com within 7 days of delivery with:

Your order number
A clear photo of the damaged item or packaging
A description of what's missing or wrong

We'll review and arrange a replacement or resolution promptly.

Undelivered or Returned to Sender

If your package was undeliverable or returned to our fulfilment centre, we'll contact you to confirm how you'd like to proceed — either a reship or store credit toward a future order.

Digital Products

Please note that all digital products (including e-books, guides, and online courses) are non-refundable and non-returnable once the product has been downloaded or accessed. We recommend reviewing all product information carefully before completing your purchase.

Exchanges

We don't process direct exchanges. The fastest route is to return your eligible unopened item and place a new order once the return is accepted.

European Union — 14-Day Cooling Off Period

If your order is shipping into the European Union, you have the right to cancel or return within 14 days of receipt, for any reason and without justification. The item must be in the same condition as received — unopened, unused, and in its original packaging — along with proof of purchase. Contact support@postgrafts.com to initiate.

Refund Processing

Once we've received and inspected your return or reviewed your claim, we'll notify you of approval or next steps. Approved refunds are issued to your original payment method within 10 business days. Bank processing time may add a few additional days on their end.

If more than 15 business days have passed since approval, contact us at support@postgrafts.com.